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What is the appropriate manner to handle a conflict when it arises?

  1. Be passive and avoid the issue

  2. Be assertive without being overbearing

  3. Yell to make your point heard

  4. Ignore the conflict completely

The correct answer is: Be assertive without being overbearing

Being assertive without being overbearing is an effective approach to conflict resolution because it balances the need to express your own opinions and feelings while also respecting the perspectives of others involved. This method fosters open communication and promotes understanding, which is essential in resolving disagreements. By asserting your viewpoint calmly and confidently, you create an opportunity for constructive dialogue, allowing all parties to discuss their concerns and collaboratively seek a solution. In contrast, being passive and avoiding the issue can lead to unresolved tensions and may cause resentment over time. Yelling to make a point heard often escalates the conflict rather than resolving it, as it can be perceived as aggressive and may provoke defensiveness from others. Ignoring the conflict entirely avoids confrontation but does not address the underlying issues, potentially allowing them to fester and worsen. Thus, assertive communication is vital for effectively managing and resolving conflicts in a constructive manner.